Cookie Policy

This Cookie Policy explains how Calorichat ("we", "our" or "the Company") uses cookies and similar technologies to recognize you when you visit our website and when you use our nutrition assistant service through WhatsApp.

This policy explains what these technologies are and why we use them, as well as your rights to control our use of them.

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work or work more efficiently, as well as to provide information to site owners.

Cookies set by the site owner (in this case, Calorichat) are called "first-party cookies". Cookies set by parties other than the site owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (for example, analytics).

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons for our website and services to function, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies allow us to track and target the interests of our users to enhance the experience on our services. Third parties serve cookies through our website for advertising, analytics, and other purposes.

The specific types of first-party and third-party cookies served through our website and the purposes they perform are described below:

• Essential cookies: These cookies are strictly necessary to provide you with the services available through our website and to use some of its features, such as access to secure areas.
• Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our website but are not essential to its use. However, without these cookies, certain functionality may become unavailable.
• Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you.
• Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements based on your interests.
• Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our website through third-party social networking and other websites.

For payment processing through our platform, we use PayU as a payment gateway. During the payment process, PayU may use its own cookies and similar technologies to process the transaction securely and efficiently.

Cookies used by PayU may include:

• Essential cookies: Required for the basic operation of the payment process.
• Security cookies: To prevent fraud and protect your financial data.
• Session cookies: To keep your session active during the payment process.
• Analytics cookies: To improve the payment experience and resolve technical issues.

By using our payment service, you agree to the use of these cookies by PayU. For more information about the cookies and tracking technologies used by PayU, you can consult their cookie policy at https://colombia.payu.com/politica-de-cookies/.

It is important to note that during the payment process, you will be redirected to PayU's secure platform to enter your payment method information. During this process, you will be subject to PayU's privacy and cookie policies.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by modifying your browser settings. Since the means to do so vary from browser to browser, you should consult your browser's help menu for information on how to modify your cookie preferences.

If you choose to reject cookies, you may not be able to use all the functionality of our website and services.

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Therefore, we recommend that you review this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

If you have any questions about our use of cookies or this Cookie Policy, contact us through our support email: jhon.acosta@calorichat.com